Minister of Digital Transformation Mykhailo Fedorov has published a 45-page document with recommendations for civil servants on how to use artificial intelligence. What is it about?
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66% of employers prefer candidates with skills in using AI technologies at work, according to a study by Microsoft and LinkedIn. This data is provided by the Ministry of Digital Affairs in a document with advice on the use of AI by civil servants, published on March 24 on the Telegram channel of Mikhail Fedorov.
Most of the advice is general and aimed at beginners who have no experience using AI yet.
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How government agencies use AI
The European Commission announced the launch of its own AI-powered content generator called GPT@EC in October 2024. The system is intended to help staff prepare documents, draft reports, and develop policies.
The US Treasury Department has been using machine learning algorithms to analyze large amounts of financial data since 2022. France is using AI to automate the process of issuing permits and licenses. What in Ukraine?
The Ministry of Digital Affairs plans to introduce a virtual assistant in the “Diya” application. In 2024, the Ministry of Agriculture, together with private companies, launched a service that analyzes satellite images to determine the condition of crops and predict yields. The Ministry of Foreign Affairs has developed an AI avatar “Victoria” that helps with consular issues for Ukrainians abroad.
In 2025, the Ministry of Digital Affairs launched the WinWin AI Center of Excellence, a center for the development and integration of AI in the public sector, defense, medicine, education, and business. Its goal is to create its own LLM model.
How to write prompts and make your own GPTs
How to write prompts? Tips from the Ministry of Digital Affairs.
How to write prompts? Tips from the Ministry of Digital Affairs.
Language models are trained on texts written mostly in English, so it is worth communicating with them in a programming language to get the best results.
You need to tell the chatbot who it should be. You can specify the profession, age, gender, and other socio-demographic characteristics of the hypothetical person on whose behalf the user wants to see the answer.
Specify the form in which the user plans to receive the result. For example: table, official letter, list, code, dialogue, image, diagrams, algorithm, theses, etc.
Outline the desired response style (conversational, official-business, artistic, scientific, etc.) and tone (serious, humorous, ironic, etc.).
Specify the time frame, language, text volume, and specify requirements for uniqueness, desired or undesirable sources, exclusion of individual data or authors, and other important criteria.
You can also use free generators to ensure the correct wording of prompts. For example, ChatGPT Prompt Generator.
Some chatbots, such as ChatGPT, also help create personalized chat assistants. This allows you to configure all the necessary parameters and use simpler queries. As an example, one of the users’ chatbots is called Lisa. She works as a legal consultant.
In the paid version of ChatGPT, you can create a “Project” that will store chats, files, and special instructions.
How Ukrainian government agencies use artificial intelligence.
How to verify information from a chatbot
The Ministry of Digital Affairs recommends using the following algorithm to verify the response generated by the chatbot:
- get a response from AI;
- divide information into statements;
- verify the statements through official sources;
- mark unverified or questionable parts;
- ask the AI for additional explanations.
Among the ministry's general advice is to pay attention to the service's privacy policy, use a specially created email address to register an account on the AI service during registration, and never enter a work email address.
“Remember that users still pay for share-free features: with personal data, attention, trust, etc.,” the authors add.
The Ministry of Digital Affairs also provided a list of tools for checking whether a text is generated by artificial intelligence. Among them: Undetectable.ai, GLTR, Originality AI, Copyleaks, GPTZero, Winston AI, Crossplag, and others. “It is worth noting that there is currently no perfect AI detector,” the authors of the document add.
Bonus – a table with a list of AI tools, depending on the user's needs.
